troubleshooting.rst

Troubleshooting

Various errors and issues can arise on your Funkwhale instance, caused by configuration errors, deployment/environment specific issues, or bugs in the software itself.

On this document, you'll find:

• Tools and commands you can use to better understand the issues
• A list of common pitfalls and errors and how to solve them
• A collection of links and advice to get help from the community and report new issues

Diagnose problems

Funkwhale is made of several components, each one being a potential cause for failure. Having an even basic overview of Funkwhale's technical architecture can help you understand what is going on. You can refer to :doc:`the technical architecture <../developers/architecture>` for that.

Problems usually fall into one of those categories:

• Frontend: Funkwhale's interface is not loading, not behaving as expected, music is not playing
• API: the interface do not display any data or show errors
• Import: uploaded/imported tracks are not imported correctly or at all
• Federation: you cannot contact other Funkwhale servers, access their library, play federated tracks
• Everything else

Each category comes with its own set of diagnose tools and/or commands we will detail below. We'll also give you simple steps for each type of problem. Please try those to see if it fix your issues. If none of those works, please report your issue on our issue tracker.

Note

To get detailed log messages you might want to set the environment variable LOGLEVEL=debug. If you are using the docker setup you can configure this in the .env file.

Backend issues

Diagnostic tools:

• Reverse proxy logs:

  • Apache logs should be available at :file:`/var/log/apache/access.log` and :file:`/var/log/apache/error.log`
  • Nginx logs should be available at :file:`/var/log/nginx/access.log` and :file:`/var/log/nginx/error.log`

• API logs:

  • Docker setup: docker-compose logs -f --tail=50 api (remove the --tail flag to get the full logs)
  • Non-docker setup: journalctl -xn -u funkwhale-server

Note

If you edit your .env file to test a new configuration, you have to restart your services to pick up the changes:

• Docker setup: docker-compose up -d
• Non-docker setup: systemctl restart funkwhale.target

Common problems

Instance works properly, but audio files are not served (404 error)

• If you're using docker, ensure the MEDIA_ROOT variable is commented in your env file
• Ensure the _protected/media block points toward the path where media files are stored (/srv/funkwhale/data/media, by default)
• If you're using in-place import, ensure :data:`MUSIC_DIRECTORY_PATH <config.settings.common.MUSIC_DIRECTORY_PATH>`, :data:`MUSIC_DIRECTORY_SERVE_PATH <config.settings.common.MUSIC_DIRECTORY_SERVE_PATH>` and :data:`REVERSE_PROXY_TYPE <config.settings.common.REVERSE_PROXY_TYPE>` are configured properly, and that the files are readable by the webserver

Weakref error when running python manage.py <command>

On Python <3.6, you may see this kind of errors when running commands like python manage.py migrate:

Exception ignored in: <function WeakValueDictionary.__init__.<locals>.remove at 0x107e7a6a8>
Traceback (most recent call last):
File "/srv/funkwhale/venv/lib/python3.5/weakref.py", line 117, in remove
TypeError: 'NoneType' object is not callable

This is caused by a bug in Python (cf https://github.com/celery/celery/issues/3818), and is not affecting in any way the command you execute. You can safely ignore this error.

Your models have changes that are not yet reflected in a migration warning

When running python manage.py migrate (both in docker or non-docker), you may end-up with this:

Operations to perform:
Apply all migrations: account, admin, auth, authtoken, common, contenttypes, dynamic_preferences, favorites, federation, history, music, playlists, radios, requests, sessions, sites, socialaccount, taggit, users
Running migrations:
No migrations to apply.

Your models have changes that are not yet reflected in a migration, and so won't be applied.
Run 'manage.py makemigrations' to make new migrations, and then re-run 'manage.py migrate' to apply them.

This warning can be safely ignored. You should not run the suggested manage.py makemigrations command.

File import issues

Unless you are using the CLI to import files, imports are send as tasks in a queue to a celery worker that will process them.

Diagnostic tools:

• Celery worker logs:

  • Docker setup: docker-compose logs -f --tail=50 celeryworker (remove the --tail flag to get the full logs)
  • Non-docker setup: journalctl -xn -u funkwhale-worker

Federation issues

Received federations messages are sent to a dedicated task queue and processed asynchronously by a celery worker.

Diagnostic tools:

• API logs:

  • Docker setup: docker-compose logs -f --tail=50 api (remove the --tail flag to get the full logs)
  • Non-docker setup: journalctl -xn -u funkwhale-server

• Celery worker logs:

  • Docker setup: docker-compose logs -f --tail=50 celeryworker (remove the --tail flag to get the full logs)
  • Non-docker setup: journalctl -xn -u funkwhale-worker

Common problems

I have no access to another instance library

• Check if it works with the demo library (library@demo.funkwhale.audio)
• Check if the remote library received your follow request and approved it
• Trigger a scan via the interface
• Have a look in the celery logs for potential errors during the scan

Other problems

It's a bit hard to give targeted advice about problems that do not fit in the previous categories. However, we can recommend to:

• Try to identify the scope of the issue and reproduce it reliably
• Ensure your instance is configured as detailed in the installation documentation, and if you did not use the default values, to check what you changed
• To read the .env file carefully, as most of the options are described in the comments

Report an issue or get help

Well be more than happy to help you to debug installation and configuration issues. The main channel for receiving support about your Funkwhale installation is the #funkwhale-troubleshooting:matrix.org Matrix channel.

Before asking for help, we'd really appreciate if you took the time to go through this document and try to diagnose the problem yourself. But if you don't find anything relevant or don't have the time, we'll be there for you!

Here are a few recommendations on how to structure and what to include in your help requests:

• Give us as much context as possible about your installation (OS, version, Docker/non-docker, reverse-proxy type, relevant logs and errors, etc.)
• Including screenshots or small gifs or videos can help us considerably when debugging front-end issues

You can also open issues on our issue tracker. Please have a quick look for similar issues before doing that, and use the issue tracker only to report bugs, suggest enhancements (both in the software and the documentation) or new features.

Warning

If you ever need to share screenshots or urls with someone else, ensure those do not include your personal token. This token is binded to your account and can be used to connect and use your account.

Urls that includes your token looks like: https://your.instance/api/v1/uploads/42/serve/?jwt=yoursecrettoken

Improving this documentation

If you feel like something should be improved in this document (and in the documentation in general), feel free to :doc:`contribute to the documentation <../documentation/creating>`. If you're not comfortable contributing or would like to ask somebody else to do it, feel free to :doc:`request a change in documentation <../documentation/identifying>`.